![]() ![]() Please use a trackable returns service from your country to send your order back to us and complete the following steps:ġ Package your item(s) into the original parcel packaging or suitable new packaging. We request that you include your original receipt/invoice with your parcel.ģ Attach your returns label onto the parcel, ensuring any original delivery labels are covered.Ĥ Post your parcel to us by taking it to your local ParcelPoint store or to any post office.ĥ All refunds will be provided via the original method of payment. You can choose to return your parcel at a ParcelPoint store or any post office.Ģ Package your item(s) into the original parcel packaging or suitable new packaging. Follow the online process to book your return and print a shipping label. Please include your tax invoice or a note of your order number with the returns.ġ Go to. ![]() Costs vary depending on your location and size/weight of the parcel.įor both returns methods, simply following the steps below. Post Office - take your parcel to any Australia Post Office and return it using a trackable service. Costs only $6.50 and includes proof of postage. Open 7 days and late for your convenience. ParcelPoint - the cheapest trackable returns service, offered at hundreds of local stores. You can book your return online and choose from the following two options: Note: wig is non refundable once package is opened.Please include a note in the return parcel if you've made a new purchase. If you make a new purchase within 7 days of the return, we will waive the re-stocking fee.A re-stocking fee of $8.50 will be deducted from refunds if free shipping was offered for the order. Please note that we don't accept Cash on Delivery (COD). The buyer is responsible for all associated return shipping costs.Refunds and exchanges will be subject to the goods being returned to us for processing.We are happy to offer a refund or exchange within 60 days of receipt of goods.We offer a 'no questions asked' refund or exchange policy.We are committed to 100% customer satisfaction.We understand that buying goods online can be risky.Customs clearance procedures can cause delivery delays and should be taken into account. Please contact your local customs office for further information regarding your country's imported goods value threshold and fees and taxes that may be applicable. These charges are not included in the postage cost and are the responsibility of the buyer. Most international orders will be subject to import taxes, customs duties and fees levied by the destination country. Additional costs and/or delays may occur during international transit. ![]() ![]() Please add items to your shopping cart where you can view your postage options and costs. International rates are calculated based on the quantity of item(s) ordered. Postage Rates Within AustraliaĮxpress Postage is FREE for orders totaling $150 and over! Orders below $85 will be charged flat rate $9.95 for shipping cost. Please kindly check your junk/spam email folder if you don't receive the tracking details in your email inbox. Once your order is despatched you will receive a confirmation email from Australia post containing your tracking details. If you wish for the parcel to be left please add a comment to your order advising your 'Authority To Leave' and the location you would like the parcel to be left in. If there is no one at location on delivery, parcel will get redirected to your local post office for collection. You can check if you are in the express post area and estimate you delivery time by checking the Australia post website or click here Delivery AddressĪll parcels require a signature on delivered. Delivery within the metropolitan suburbs and larger regional areas will take 1 business day. Delivery time within Australia is 1-3 business daysĪfter order is dispatched depending on the delivery postcode. All Australian parcels will be posted using Australia post express shipping service and will be fully trackable to your delivery destination. Orders and payment clear after this time on weekdays, at weekends or on public holidays will be posted the next business day. We ship all orders same business day that are complete (full paid) by 1pm AET/AEDT (Monday-Friday). ![]()
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